PVCE Privacy Policy

Effective date: 13 September 2026

PVCE is a personal performance companion for competitive gamers. It builds a continuing record around competitive play, Match Feel, routines, schedule, recovery context, Patterns, experiments, and conversations with PVCE.

This Privacy Policy explains what information PVCE handles, why it is used, who receives it, how long it is kept, and the choices and rights available to you.

1. Who is responsible for your information

PVCE is currently operated by William Jalkner, operating PVCE, at S:t Göransgatan 95, 112 45 Stockholm, Sweden. William Jalkner is the controller of personal data processed through PVCE unless a separate agreement says otherwise.

Privacy questions and requests: privacy@pvce.gg
General support: support@pvce.gg

2. Who may use PVCE

PVCE is not available to children under 16.

If you are 16 or 17, you may create an account and use PVCE, subject to applicable law. Where PVCE relies on consent to process health-related information, PVCE asks you for a separate, explicit consent presented in clear language. If applicable law requires authorization from a parent or legal guardian for particular processing, PVCE will obtain that authorization before the processing begins.

If we learn that an ineligible child has created an account, we will disable the account and delete the information unless we must retain limited information by law.

3. Information PVCE handles

The information available in your account depends on which features and integrations you choose to use.

Account and profile information

This may include your name, email address, authentication records, username, profile image, birth date or age status, home city, preferred time zone, primary game, competitive level, height, and weight.

Competitive gaming information

PVCE may receive or generate information about your competitive play, including FACEIT identity and public match history, matches, Runs, maps, scores, match times, player statistics, rankings, ELO changes, Match Feel responses, debriefs, gaming goals, and links between matches in the same playing session.

Conversations, notes, and memory

PVCE processes messages you send through the app or Discord, check-ins, plans, journal-style entries, feedback, and other information you choose to tell PVCE. It may derive structured memories from your own messages so that later conversations can remain consistent. You can review or delete your information through the controls made available in PVCE or by contacting us.

Health, wellbeing, and performance context

If you choose to provide it, PVCE may process sleep, energy, mood, focus, stress, soreness, recovery, activity, training, routines, habits, schedule, and similar information. PVCE may also produce related indicators or inferences, including Form, Patterns, correlations, recurring contexts, and suggested experiments.

Some of this information may be health data or reveal information about your physical or mental wellbeing. PVCE processes this category only with your explicit consent, which is requested separately from acceptance of the Terms. PVCE requires this consent to provide the product; without it the product is paused, while your account, data export, deletion and billing management remain available.

Calendar information

If you connect Google Calendar, PVCE may read events from your primary calendar for the period shown in the product, including event title, description, location, time, time zone, status, link, and recurrence information. When you ask PVCE to schedule or change something, PVCE may create, update, or delete calendar events on your behalf. You can disconnect Google Calendar at any time.

Discord information

If you connect Discord, PVCE receives the Discord account information needed to link your identity, such as your Discord user ID, username, display name, avatar, and direct-message channel. PVCE processes messages and button interactions you exchange with PVCE so it can provide its companion features and keep the app and Discord record synchronized. PVCE does not request access to unrelated Discord servers or private conversations.

Location and weather information

If you provide a home city, PVCE may convert it to approximate latitude and longitude and use that approximate location to retrieve local weather. If a connected activity provider supplies route location and that use is permitted, PVCE may use a recent approximate location for the same purpose. PVCE does not use precise location for advertising or geofencing.

Billing information

Stripe processes payment-card and billing details. PVCE receives limited subscription information such as Stripe customer and subscription identifiers, payment status, invoices, trial status, plan, renewal, cancellation, and currency. PVCE does not receive your full card number.

Technical, security, and support information

This may include sign-in events, IP address, device and browser information, timestamps, request identifiers, error and security events, integration status, consent records, support messages, and bounded AI usage telemetry such as model name, token count, latency, and error class. PVCE does not intentionally place full conversation content in operational telemetry.

Information PVCE derives

PVCE combines permitted information to organize your record and generate summaries, Form, Patterns, comparisons, correlations, recommendations, reminders, and experiments. These are performance-support features, not medical diagnoses or decisions about your legal rights.

4. Where information comes from

PVCE receives information:

• directly from you;
• from services you choose to connect, such as FACEIT, Discord, Google Calendar, and payment services;
• from public competitive-game records associated with the player account you connect;
• from the operation of the product; and
• from calculations and AI-assisted features based on permitted information already in your record.

Oura and Strava status

PVCE contains integration work for Oura and Strava, but these integrations are not currently active or offered to users. PVCE does not maintain live user connections or ingest new API data from them. PVCE will not enable Oura or Strava or send their API data to an AI model unless the relevant provider terms and PVCE's agreements permit the intended use. If either integration is reintroduced, PVCE will update this notice where necessary and obtain any new authorization or consent before processing begins.

5. Why PVCE uses information and its legal bases

Where the GDPR or similar law applies, PVCE relies on the following legal bases:

When PVCE asks for consent, the request must be specific and separate from acceptance of the Terms. Refusing or withdrawing health-data consent pauses the product until consent is recorded again; it does not delete your account, and data export, account deletion and billing management remain available.

6. AI-assisted features

PVCE uses AI models to help interpret requests, compose conversational responses, summarize permitted information, and choose which product tools to use. Relevant parts of your record may be sent to an AI processor when necessary to answer you or provide a feature you requested.

PVCE applies these principles:

• PVCE tells users that they are interacting with an AI-powered companion.
• Only context relevant to the task should be sent to a model.
• Sensitive information is sent only where you have given the required consent and PVCE's processor agreement permits that processing.
• PVCE does not authorize customer content to be used to train a general-purpose model.
• AI responses may be incorrect and should not be treated as medical advice, diagnosis, emergency guidance, or a guaranteed way to improve performance.
• PVCE does not use AI to make decisions that produce legal or similarly significant effects about you.

PVCE may store prompts, responses, structured memories, tool results, and related provenance where needed to preserve your history, provide the feature, enforce your choices, and investigate reliability. Operational AI telemetry is kept separate and minimized.

7. Who receives information

PVCE does not sell personal data, consumer health data, or personal information. PVCE does not use your information for targeted or cross-context behavioural advertising.

PVCE uses carefully selected processors and integration providers to operate the service. Depending on the features you use, recipients may include:

Each connected provider also processes information under its own terms and privacy notice. PVCE requires processors to use personal data only to provide contracted services, protect it appropriately, and delete or return it as required by the applicable agreement.

PVCE may disclose information if reasonably necessary to comply with law, protect a person from serious harm, investigate fraud or abuse, or establish and defend legal claims. If the operation of PVCE is transferred, personal information may be part of that transaction subject to appropriate confidentiality and notice.

8. International transfers

PVCE is operated from Sweden, while some providers process information in other countries, including the United States. Where European data is transferred outside the EEA, PVCE uses a lawful transfer mechanism, such as an adequacy decision or the European Commission's Standard Contractual Clauses, together with supplementary safeguards where required.

Current processor and transfer information is available by contacting privacy@pvce.gg.

9. Retention and deletion

PVCE keeps information only as long as needed for the purposes described above and then deletes or anonymizes it.

When you delete your account, PVCE starts deletion across the product and connected services and cancels the associated subscription. Limited records may remain where required for accounting, fraud prevention, legal claims, suppression preferences, or proof that deletion occurred. These records are restricted from normal product use. Anonymized statistics that can no longer identify you may be retained.

Encrypted backups are isolated from ordinary product use and are overwritten through the relevant provider's normal backup cycle. If restoration is ever required, deletion instructions are reapplied before restored information returns to ordinary use.

10. Your choices and rights

You can disconnect integrations, change optional settings, cancel your subscription, withdraw health-data consent, export your information, or delete your account through PVCE or by contacting us.

If the GDPR applies, you may have the right to:

• obtain access to and a copy of your personal data;
• correct inaccurate or incomplete data;
• request deletion;
• restrict processing;
• receive portable data you provided in a structured format;
• object to processing based on legitimate interests;
• withdraw consent at any time without affecting earlier lawful processing; and
• complain to a supervisory authority.

In Sweden, the supervisory authority is Integritetsskyddsmyndigheten (IMY) at imy.se.

Residents of certain US states may have additional rights concerning personal or consumer health data. These are explained in the separate PVCE US Consumer Health Data Privacy Policy.

To exercise a right, email privacy@pvce.gg from your account email and describe the request. PVCE may ask for proportionate information to verify identity. We normally respond within one month under the GDPR and within the period required by other applicable law. You may appeal a refusal by replying with the word “Appeal” and explaining why you disagree.

11. Security

PVCE uses measures designed to protect personal data, including access controls, encrypted transport, provider-managed encryption at rest where available, token protection, row-level authorization, audit records, limited service credentials, deletion controls, and testing of sensitive data paths. No online service is completely secure. Please use a unique password, protect your connected accounts, and contact security@pvce.gg if you believe your account or information has been compromised.

12. Cookies and similar technologies

PVCE currently uses cookies and local storage needed to sign you in, secure sessions, remember essential settings, and operate the service. PVCE does not currently use third-party advertising cookies or cross-site tracking. If non-essential analytics or marketing technologies are introduced, PVCE will provide the notice and consent controls required by law before using them.

13. Changes to this policy

PVCE may update this Privacy Policy as the product, providers, or law changes. The current version will always show its effective date. If a change materially affects how existing information is used, PVCE will provide reasonable notice and obtain new consent where the law requires it.

14. Contact

William Jalkner, operating PVCE
S:t Göransgatan 95
112 45 Stockholm
Sweden

privacy@pvce.gg